Returns & Exchanges
At our studio, we take pride in the craftsmanship of our designer soft toys and want you to be completely satisfied with your purchase. If your new companion isn't a perfect match, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place the soft toy in its original designer packaging, ensuring all luxury tags and protective dust bags are included and intact.
Ship the Item
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our artisans verify the item's condition, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing